At Petzo, we take our customers’ privacy seriously. We collect, record, hold, store, disclose, transfer, and use your personal information as outlined below.
Data Protection and Privacy
Data protection is a matter of trust and your privacy is important to us. We will only use your name and other information related to you in accordance with this Privacy Policy. We collect information only when necessary and relevant to our dealings with you, and we will retain your information only as long as required by law or for the purposes it was collected.
You can visit our Platform (as defined in the Terms of Use) and browse without providing personal details. You remain anonymous unless you have an account and log in with your username and password.
For comments, suggestions, or complaints, you can contact us (and our Data Protection Officer) by email at [[email protected]].
Collection of Personal Information
When you create a Petzo Account or provide personal information through the Platform, we may collect:
- Name
- Delivery Address
- Contact Number
- Mobile Number
- Date of Birth
- Gender
Ensure that the information you provide is accurate, complete, and not misleading. Keep it up to date and inform us of changes. We may request documentation to verify the information.
We collect personal information only if you voluntarily submit it. If you choose not to provide your personal information or withdraw your consent, we may not be able to provide our services. You can access and update your personal information at any time.
If you provide personal information of a third party, you confirm that you have obtained their consent to share it with us.
If you sign up for Petzo using a social media account or link your Petzo account to your social media account, we may access information you provided to the social media provider in accordance with their policies. We will manage this data according to Petzo’s privacy policy.
Use and Disclosure of Personal Information
We use and share your personal information with third parties (including related companies, service providers, and sellers) for purposes such as:
- Facilitating your use of the Services and access to the Platform.
- Processing orders and payments through the Platform.
- Delivering products purchased through the Platform.
- Updating you on delivery and customer support.
- Verifying information accuracy with third parties.
- Administering your account, conducting financial transactions, and improving the Platform’s layout and content.
- Conducting demographic and behavior research.
- Sending marketing and promotional materials about our or third-party products and services, provided you have not opted out.
- Disclosing personal information in exceptional circumstances such as threats to life, legal enforcement, or regulatory requirements.
We share your personal information with third parties and affiliates only for the purposes mentioned above, ensuring they keep your information secure and retain it only as long as necessary.
Petzo does not sell customers’ personal information to third parties.
Withdrawal of Consent
You can object to our use and/or disclosure of your personal information at any time by contacting us at [[email protected]]. Depending on your objection, we may not be able to continue providing our products or services to you. Our legal rights and remedies are reserved in such events.
Updating Your Personal Information
You can update your personal information at any time by accessing your account on the Petzo Platform or contacting us at [[email protected]]. We will share updates with third parties and affiliates as necessary.
Accessing Your Personal Information
To view or inquire about the personal information we have on you, contact us at [[email protected]]. We may charge a reasonable fee for retrieving your records.
Security of Your Personal Information
Petzo ensures that all collected information is safely and securely stored. We protect your personal information by:
- Restricting access to it.
- Maintaining technology to prevent unauthorized computer access.
- Securely destroying it when no longer needed for legal or business purposes.
We use 128-bit SSL encryption technology to process financial details.
If you believe your privacy has been breached, contact us at [[email protected]].
No Spam, Spyware, or Virus
Spam, spyware, or viruses are not allowed on our Platform. Set and maintain your communication preferences to control the communications you receive from us. Do not send spam, spyware, or viruses via the Platform. Report suspicious messages to [[email protected]].
Changes to the Privacy Policy
Petzo regularly reviews this Privacy Policy. We reserve the right to modify it at any time, with changes published on the Platform.
Petzo’s Right
You acknowledge that Petzo may disclose your personal information to legal, regulatory, governmental, tax, law enforcement, or other authorities if necessary to meet obligations, requirements, or requests. You agree not to take action against Petzo for such disclosures.
Contacting Petzo
For consent withdrawal, personal information access or correction, queries, comments, concerns, or technical or cookie-related help, contact us at [[email protected]].
